SUBIE DOCTOR PRIVACY POLICY
SUBIE DOCTOR RESPECTS YOUR PRIVACY
Subie Doctor Pty Ltd (ABN 14 631 751 687) (“Subie Doctor”, “we”, or “us”) has developed this Privacy Policy to assure you of our commitment to protecting your personal information and maintaining responsible privacy practices. Subie Doctor complies with the Privacy Act 1988 (as amended) and the Australian Privacy Principles (APPs), which govern the fair handling of personal information and set standards for how we collect, use, disclose, secure, and provide access to such information. We must manage personal information in an open and transparent way.
Our approach to managing your personal information is explained below.
ABOUT THIS PRIVACY POLICY
This Privacy Policy outlines how we manage your personal information. It describes the types of information we hold, the reasons for collecting it, and how it is collected, stored, used, and disclosed.
This policy applies to all interactions with Subie Doctor, including via our website (www.subiedoctor.com.au), any affiliated websites, in writing, or in person. By engaging with Subie Doctor, you consent to the collection and handling of your personal information as described in this policy. We recommend checking our website regularly for any updates.
Under Australian Privacy Principles individuals have the option of not identifying themselves. We collect personal information that is necessary for the functions and activities of Subie Doctor
COLLECTION OF PERSONAL INFORMATION
The type of personal information we collect depends on your interactions with us and the purpose for which it is collected.
We may collect personal information if you:
- have your vehicle serviced with us;
- complete and submit a form on our website;
- are one of our suppliers; or
- apply for a job with us.
Types of personal information we may collect include, but are not limited to:
- your name;
- physical or postal address;
- email address;
- telephone and fax numbers;
- vehicle details;
If you’re a supplier, contractor, or one of their employees, we may collect your name, contact details, and role. If you apply for a job, we may collect your name, employment and educational background, and other relevant personal information.
Subie Doctor generally does not collect sensitive information (e.g., health records) unless it is necessary for a specific service or otherwise permitted by law.
We only collect personal information via our website when you complete and submit a form.
HOW DO WE COLLECT PERSONAL INFORMATION?
Subie Doctor collects personal information through:
- questionnaires,
- our website;
- telephone conversations;
- in-person contact.
Collection is conducted by lawful and fair means and in a non-intrusive way. We aim to collect information directly from you. If this isn’t possible, we take reasonable steps to ensure you are informed via a collection statement.
Failure to provide requested information may limit our ability to provide certain products or services.
Personal information may be used by us for direct marketing purposes to customers and contacts. An option to opt out or unsubscribe from our direct marketing will be available.
Cookies
Our server may use browser cookies to assign a user ID. Cookies are small text files stored in your computer’s memory and retrieved by our server to enhance your interaction with our website. We do not use cookies to record personal information. Data collected may include browser type, operating system, IP address, referring site, pages accessed, and downloads. This data is used for analytical and statistical purposes and does not identify individuals.
Our site also uses Google Analytics and Google Remarketing cookies to collect and analyse usage data, helping us improve user experience and target relevant online advertisements. We collect this data to measure things like how you found our website, how long you stayed, what you looked at and many other things. This information is collected so that we can make informed decisions on how to improve your future experience with our website. Furthermore, we use this information to select online advertisements that are likely to be more relevant and helpful for you, our website visitor. Third-party vendors, including Google, show our online advertisements on various websites across the Internet and use cookies to serve ads based on someone’s past visits to your website. If you are at all concerned, you may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. All of this activity is common web practice and falls within the bounds of the Google Analytics Terms of Service.
WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
We collect personal information for purposes related to:
- our business relationship with you;
- providing after-sales service;
- informing you of products and services we believe may interest you;
- conducting market research;
- meeting legal obligations.
The purpose of collection is generally clear at the time of interaction. If unclear, please raise concerns with us.
We use your email address only for its intended purpose, including feedback or confirmations.
WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your personal information to:
- related entities of Subie Doctor;
- third-party service providers assisting with our internal operations;
- Subie Doctor may disclose your personal information to the vehicle manufacturers, distributors and financiers for the purposes of supplying products and services that you request and contacting you for promotional, safety, market research purposes and other matters relating to the motor vehicle and you. The manufacturer and distributor may disclose your personal information to certain organisations, such as marketing and research companies and other contractors for the purposes outlined above.
With your consent, we do allow your personal information to be provided to select organisations that perform certain functions or operations for us. We expect these companies to use the same standard of care as we do ourselves.
We may also disclose information to law enforcement or courts as required by law. With your consent, we may share information with select partners for specific services. We do not sell or trade personal information.
WILL WE DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS?
Subie Doctor does not typically disclose personal information overseas.
However, some third-party providers (e.g., manufacturers or distributors) may transfer information to their international affiliates. In such cases, we take reasonable steps to ensure compliance with the APPs or equivalent protections under foreign laws.
ENSURING ACCURACY OF YOUR PERSONAL INFORMATION
We strive to keep your information complete, accurate, and up to date. You can assist by notifying us of any changes at info@subiedoctor.com.au.
SECURITY OF YOUR PERSONAL INFORMATION
Subie Doctor is committed to keeping your personal information secure.
We take reasonable steps to protect the personal information that we hold from misuse or loss and from unauthorised access, modification or disclosure.
When using our website, you should be aware that no data transmission over the internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the internet and you do so at your own risk. Subie Doctor does not accept responsibility for the security of information transmitted to us over the Internet.
Passwords, firewalls and virus protection are used to protect Subie Doctor’s systems holding personal information from unauthorised access.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or policies of, those sites.
Your credit card details will not be stored after the completion of the transaction. We will destroy or permanently de-identify all other personal information no longer needed for any purpose in accordance with the APPs.
To view this site securely, you need a browser that supports the SSL security protocol. These browsers will indicate whether or not the site is secure by displaying a symbol such as a key or lock, to show you are in secure mode; if not, a warning will appear when you are about to send information not in secure mode.
ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION
You have the right to access and correct your personal information held by us.
To request access or correction, contact us in writing and provide proof of identity. We aim to respond within a reasonable timeframe. In limited cases, we may decline access due to legal reasons, which we will explain.
Generally, there is no fee for access. However, large or archived requests may incur a reasonable charge.
COMPLAINTS ABOUT PRIVACY
If you have a privacy concern, please:
- Gather any supporting documentation.
- Contact us by phone on (02) 9540 5000 or write to us at:
49A Captain Cook Drive, Caringbah NSW 2229.
We aim to respond in writing within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or +61 2 9284 9749 (if calling from overseas).
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Updates take effect whether or not specific notice has been provided.
FURTHER INFORMATION ABOUT PRIVACY
You can find more information about privacy in Australia by visiting the Office of the Australian Information Commissioner’s website.
